Yesterday
I posted about Telecom New Zealand's lack of a "meter" for their mobile data. Here is something that I thought would illustrate the issue well...
Let's say you rent a car on a monthly basis, for work. You agree to pay $49.95 a month if you drive up to 1,000 km per billing cycle, and $1 per km after this.
You decided on 1,000 km because you thought this could cover your average daily usage multiplied by the number of days in the month.
You get the car and notice there is no meter in it, but the rental agency tells you it's ok, they are monitoring it within their system, remotely.
You drive away. During 30 days you have no exact idea of how many kms you've done. You have to keep calling the company to find out how many kms you have driven so far, and calculate to see if you are still within the expected average.
Then you receive the monthly bill. You look through five pages for something that says "kms driven this month", but instead you find "times you started the car this month". And a charge for the rental.
Does it make sense?
No. Neither does Telecom New Zealand's "data sessions" line in the bill. They don't tell us how many megabytes or gigabytes we used during the month, only how many times we used it during the period.
Telecom, are you going to fix your systems?
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